6 Ways to step up communication in your small business

If you are trying to build a successful business, then improving your communication skills should be high on your list of priorities. Here are some tips to help you understand problems, resolve conflict and improve relationships with your employees.

Limit distractions and listen – Listening is key to good communication but it can be difficult when you are working in an office environment. If someone is talking to you, try to close your computer, put your phone on silent and close your office door to reduce distractions.

Be responsive – Once you receive a complaint or a suggestion, look at issuing a response If you are unable to provide an answer, let the person know that you will get back to them and do so promptly.

Ask the right questions – Ask the right questions from an employee or a customer who is unhappy.

Make meetings count – Meetings are known for being a waste of time and are often thoroughly disorganized. If you are heading a meeting, ensure that you have the points that you want to discuss and send an email to the other participants about the goals of the meeting and what information is needed.

Combine communication methods – Face to face communication is best as you will be able to read the person’s body language.

Focus on customer service – Your customers should be heard, and when a problem arises, the resolution should focus on communicating to uncover the problem. Keep communicating until a solution is identified and the customer is happy.

 

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